Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card built into your phone that allows you to activate a cellular plan without using a physical SIM card. You can download and install eSIM profiles directly to your device, making it easy to switch carriers or add travel data plans instantly.

Question 2

How does an eSIM work?

Accepted Answer

An eSIM works by storing your cellular plan information digitally on your device. After purchase, you receive a QR code that you scan with your phone to download and install the eSIM profile. Once installed, you can enable it in your device settings and connect to mobile networks.

Question 3

Is this eSIM data-only?

Accepted Answer

Yes, our eSIMs are data-only. This means you get mobile internet access for browsing, apps, and streaming, but the eSIM does not include a telephone number. You cannot make or receive traditional voice calls or SMS with this eSIM.

Question 4

Does the eSIM include a phone number?

Accepted Answer

No, this eSIM only provides data for your mobile phone and does not provide a telephone number. If you need to make calls, you can use VoIP apps like WhatsApp, Signal, or Telegram over your data connection.

Question 5

What gift cards can I buy?

Accepted Answer

We offer 100+ brands of digital gift cards including Amazon, Apple, Google Play, Steam, PlayStation, Xbox, Netflix, Spotify, Uber, and many more. We also offer prepaid Visa and Mastercard virtual cards.

Question 6

How do gift cards work?

Accepted Answer

After purchase, you receive a digital gift card code instantly. You can redeem this code on the brand's website or app. Each gift card has specific redemption instructions provided with your order.

Question 7

Are gift cards refundable?

Accepted Answer

No, all gift card sales are final. Once a gift card code is generated and delivered, it cannot be refunded, cancelled, or exchanged. Please verify the brand and amount before purchase.

Question 8

Can I use gift cards internationally?

Accepted Answer

Gift cards are typically region-specific. Make sure to purchase gift cards for the correct country/region where you plan to redeem them. Check the product details for regional restrictions.

Question 9

What are virtual prepaid cards?

Accepted Answer

Virtual prepaid Visa and Mastercard cards are digital payment cards you can use for online purchases anywhere those networks are accepted. They're perfect for privacy-focused online shopping without linking to your bank account.

Question 10

How do I buy with crypto?

Accepted Answer

Simply browse our eSIM plans or gift cards, select what you want, and proceed to checkout. Choose your preferred cryptocurrency (Bitcoin, Monero, Ethereum, etc.) and complete the payment. Your product will be delivered instantly after payment confirmation.

Question 11

Can I buy with Monero?

Accepted Answer

Yes! We accept Monero (XMR) for maximum payment privacy. Monero transactions are untraceable, making it the most private way to purchase. We also accept Bitcoin, Ethereum, USDT, and many other cryptocurrencies.

Question 12

Which crypto payments are accepted?

Accepted Answer

We accept 15+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Monero (XMR), Tether (USDT), USD Coin (USDC), Litecoin (LTC), Solana (SOL), and more. Monero is recommended for maximum privacy.

Question 13

Do I need ID or KYC to buy?

Accepted Answer

No, absolutely not. We do not require any ID verification or KYC (Know Your Customer) process. You can purchase anonymously using cryptocurrency without providing personal information.

Question 14

Can I pay with my account balance?

Accepted Answer

Yes! You can add funds to your account balance and use it for purchases. This is convenient for multiple purchases and also where refunds for unused eSIMs are credited.

Question 15

How fast is delivery?

Accepted Answer

Delivery is instant! As soon as your cryptocurrency payment is confirmed, you will receive your eSIM QR code or gift card code immediately. For most cryptocurrencies, this takes just a few minutes.

Question 16

Is the eSIM activated instantly?

Accepted Answer

Yes, once you scan the QR code and install the eSIM profile on your device, it activates immediately. You can start using mobile data right away when you arrive at your destination.

Question 17

How do I install the eSIM?

Accepted Answer

After purchase, go to your phone's Settings > Cellular/Mobile Data > Add eSIM (or scan QR code). Scan the QR code we provide, and the eSIM profile will be downloaded and installed automatically. Enable it when you're ready to use it.

Question 18

Where do I find my gift card codes?

Accepted Answer

All your purchased gift cards are available in your dashboard under "My Gift Cards". Each card shows the brand, amount, redemption code, and instructions for use.

Question 19

Which countries are supported for eSIM?

Accepted Answer

We offer eSIM plans for 200+ countries and regions worldwide, including popular destinations in Europe, Asia, North America, South America, Africa, and Oceania. Browse our destinations page to find plans for your specific country.

Question 20

Can I use the eSIM while traveling?

Accepted Answer

Absolutely! Our eSIMs are designed specifically for travelers. Purchase before your trip, install the eSIM, and activate it when you land. Enjoy local data rates without expensive international roaming charges.

Question 21

Which devices support eSIM?

Accepted Answer

Most modern smartphones support eSIM, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many other Android devices. Check your device settings for eSIM compatibility before purchasing.

Question 22

Can I use eSIM with my existing SIM card?

Accepted Answer

Yes! Most eSIM-compatible phones support dual SIM, meaning you can keep your regular SIM card active for calls and texts while using the eSIM for data. This is perfect for travelers who want to keep their home number.

Question 23

What is your refund policy for eSIMs?

Accepted Answer

eSIM refunds are available only if the eSIM fails to work due to technical issues on our end. Refunds are credited to your account balance, not to the original payment method. Unused eSIM cancellations may be refunded as account balance.

Question 24

What is your refund policy for gift cards?

Accepted Answer

All gift card sales are final with no refunds, cancellations, or exchanges. Once a gift card code is generated and delivered, it cannot be refunded under any circumstances. Please verify your purchase before completing.

Question 25

How do I contact support?

Accepted Answer

You can reach our support team through the Contact page or by emailing support@anonrefill.com. We typically respond within 24 hours.

Question 26

What if my gift card code doesn't work?

Accepted Answer

If you have issues redeeming a gift card, first verify you're using it in the correct region and following the redemption instructions. For technical issues with the code itself, contact us with your order details.

Frequently Asked Questions

About eSIM

About Gift Cards

Buying with Crypto

Delivery & Activation

Coverage & Compatibility

Refunds & Support

Still have questions?